Terms of service

Welcome to SOONCH ("we", "us", "our"). These Terms and Conditions govern your ("user", "you", "your") use of our website, www.soonch.com ("Website"), and any purchases made through it.

By signing up to and/or accessing our Website and/or placing an order, you agree to be bound by these Terms and Conditions.

1. Eligibility

By using this Website, you confirm that you are legally eligible to enter into a binding agreement under applicable law, or that you are accessing the Website with permission from a parent or legal guardian.

In such cases, the parent or legal guardian shall be responsible for all activities and transactions conducted through the minor's account.

2. Products & Availability

All products displayed on our Website are subject to availability. We reserve the right to:

  • Limit quantities of any product.
  • Discontinue or modify products at any time.
  • Modify product details, pricing, or availability without prior notice.

We strive to display product colours and images accurately. However, actual colours and finishes may vary slightly due to screen settings, lighting, and device display differences.

3. Pricing & Payment

All prices are listed in Indian Rupees (INR), unless stated otherwise.

We accept secure payments through authorized third-party payment gateways.

By completing a purchase, you confirm that:

  • The payment details provided are accurate.
  • You are authorized to use the selected payment method.

We reserve the right to cancel or refuse any order suspected of fraud, misuse, or unauthorized activity.

SOONCH does not store or process your card or banking details directly.

4. Shipping

We ship worldwide from India.

Shipping timelines are estimates and may vary based on destination, customs clearance, courier operations, or external circumstances beyond our control.

SOONCH shall not be responsible for delays caused by:

  • Shipping carriers
  • Customs authorities
  • Natural disasters
  • Incorrect delivery address provided by the customer

Any customs duties, import taxes, or local charges applicable in the destination country shall be borne solely by the customer.

5. Exchange Policy (No Returns or Refunds)

We offer exchanges only, subject to the following conditions:

  • Exchange requests must be made within 7 days of delivery.
  • Items must be unused, unwashed, and returned in their original condition with all tags intact.
  • Items showing signs of wear, damage, or alteration are not eligible for exchange.

We do not offer returns or refunds under any circumstances.

Customers are responsible for shipping costs related to exchanges unless the item received is defective or incorrect.

6. Force Majeure

SOONCH shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Acts of Government
  • Strikes
  • Pandemics
  • Supply chain disruptions
  • Courier delays

7. Intellectual Property

All content available on this Website, including but not limited to logos, designs, graphics, images, text, product descriptions, and brand elements, is the exclusive property of SOONCH and is protected under applicable intellectual property laws.

Any reproduction, distribution, modification, or unauthorized use of such content is strictly prohibited.

8. User Conduct

You agree not to:

  • Misuse the Website for unlawful or unauthorized purposes.
  • Attempt to compromise the Website's security or functionality.
  • Provide false, misleading, inaccurate, or incomplete information.

We reserve the right to restrict, suspend, or terminate access to the Website for violations of these Terms.

9. Limitation of Liability

To the fullest extent permitted by applicable law, SOONCH shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, business interruption, loss of data, or business opportunities arising from the use of this Website or our products.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

11. Severability

If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.

The invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to preserve the original intent of the parties.

12. Entire Agreement

These Terms & Conditions constitute the complete agreement between you and SOONCH and supersede all prior communications, negotiations, representations, or agreements, whether oral or written.

13. Changes to these Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Your continued use of the Website after any changes are published constitutes your acceptance of the revised Terms.

14. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Email: support@soonch.com

Brand: SOONCH

"Respecting your story, in clear terms."